INVEESTMEN Yacht Club: Service Adjustment and Reversal Guidelines

At INVEESTMEN Yacht Club, we are dedicated to ensuring your utmost satisfaction with our yacht charter and club services. This document outlines the procedures and conditions for service adjustments or reversals, aiming for a seamless and equitable resolution.

Eligibility for Service Adjustment or Reversal

Clients may request a service adjustment or reversal within a defined period, subject to specific terms and conditions. These conditions are detailed within our guidelines, and we strive to facilitate these requests as efficiently as possible.

Service Adjustment or Reversal Procedure

To initiate a service adjustment or reversal, clients are required to contact our client relations department. They will provide comprehensive guidance through the procedure and offer the necessary instructions for a smooth process.

Resolution Through Refunds or Service Modifications

Upon receipt and evaluation of the service adjustment or reversal request, we will process either a monetary refund or a service modification, depending on the specific circumstances and our guidelines. We are dedicated to ensuring your complete contentment.

Allocation of Costs Related to Service Adjustments or Reversals

Clients may be responsible for expenses associated with the service adjustment or reversal, unless otherwise specified in particular cases. Please consult the conditions within our guidelines for detailed information.

Periodic Updates to Guidelines

Our service adjustment and reversal guidelines may be updated periodically to reflect changes in our service provisions or policy adjustments. Clients are encouraged to review this document regularly to stay informed of any changes or newly implemented procedures.